Refund policy

At byStarshine, we want you to feel good about what you bring home. While we do not accept returns, we’re committed to making things right if something isn’t as expected.

No Returns

We do not accept returns or exchanges. All sales are final.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at starshine@bystarshine.com with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Once reviewed, we will send a replacement at no additional cost. If a replacement is not available, we may offer a partial refund or discount, depending on the situation.

Items reported after 7 days or without photo documentation may not be eligible for replacement.

Other Order Issues

If something feels off with your order but it isn’t damaged, reach out. We handle these on a case‑by‑case basis and may offer a discount or partial credit when appropriate.

Non‑Returnable Items

Because we do not accept returns, the following items are always final sale:

• Personal care items

• Custom or made‑to‑order items

• Sale items

Contact

For any questions or concerns, email us at starshine@bystarshine.com. We typically respond within one business day.